Case Study: National Construction Company
The Problem
Estimators were discounting “to be safe” - but no one knew which discounts were necessary and which were leaving money on the table. Margin variance was ±18% on similar jobs.
What We Found
- Hidden customer segmentation by urgency and project complexity
- Non-linear demand curve - higher prices actually won more in certain segments
- Estimator bias was costing 8-12% GP on 40% of bids
The Outcome
- +12% gross profit on repriced segments
- Higher win rates (not lower) after removing unnecessary discounts
- Pricing logic the team actually understood and trusted
Timeline: 90 days from kickoff to production system